Frequently Asked Questions

1. What is Feng Shui Consulting and how can I benefit from it?

Feng Shui Consultation is a service based on the ancient Chinese principles of Feng Shui to balance the energy of your living spaces. Through steps such as space analysis, personal element harmony, and energy flow optimization, it aims to increase peace, prosperity, and success in your home or workplace. You can contact us for a consultation to schedule an online or on-site appointment.

2. What does Chinese Astrology Consulting (BaZi) cover?

Chinese Astrology Consulting analyzes your personal elements, strengths, and weaknesses through your BaZi chart, prepared according to your birth date. It provides the most suitable times and strategies for career, relationships, and important decisions. You can receive a detailed report and guidance by making an appointment.

3. What does the 2025 Year of the Snake Living Guide book contain?

The book includes Feng Shui tips aligned with the energy of the Yin Wood Snake year, personal element analysis, auspicious times for renovations, lucky days, a monthly planner, a lunar calendar, and a Feng Shui compass. It offers a comprehensive guide to harmonize your life with the energy of 2025.

4. How long does it take for orders to be delivered?

Orders are shipped within 2-5 business days after confirmation. Delivery times may vary depending on your region. A tracking number will be sent to you via email or SMS when your order is shipped.

5. What are the return and exchange conditions?

Products can be returned within 14 days of the delivery date, provided they are unused and in their original packaging. You can submit your return request using the return form on our website or by contacting our customer service. For faulty or incorrect products, shipping costs will be covered by our company.

6. Are consulting services offered online?

Yes, both Feng Shui and Chinese Astrology Consultations are offered online or on-site (depending on the region). For online consultations, you can receive advice via Zoom or similar platforms.

7. What are the payment options?

You can make payments on our website using credit card, debit card, and bank transfer/EFT. Payment transactions are securely processed through encrypted payment systems.

8. Are books and consulting services available for international shipping or access?

International shipping is available for our books, but shipping costs are borne by the recipient. Our consulting services are offered worldwide online. You can contact us for details.

9. How can I follow your social media accounts?

You can follow us on Instagram (@meltemozertem), Facebook (Meltem Özertem), and YouTube (Meltem Özertem Kanalı). Check out our social media accounts for up-to-date content, tips, and announcements!

10. I have more questions, how can I get in touch?

For your questions, you can send an e-mail to info@meltemozertem.com or fill out the contact form on our website. Our team will get back to you within 24 hours.